- Policies & Procedures
During Federal holiday periods, changes or cancellations must be received 5 days in advance of your confirmed sit. Federal holidays in 2019 are New Years Day, MLK Day, President's Day, Easter (non federal holiday rate applies,) Memorial Day, 4th of July, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day. Sitters work from 7am to 9pm daily and from 5am to 11:30pm during our peak holiday season. Federal holiday surcharge rates apply. $7 for the weekend leading into the holiday and $12 on the holiday.
There is a $25 travel charge if we come to your home for a meet and greet and you aren't home and forgot to cancel within 3 hours of your appointment.
If you are traveling to an area where service isn't available, please inform the sitter and office staff. If for any reason you are not able to contact your sitter, please email the office at email@example.com.
We have a back up for all team members – both cat sitters and dog walkers – and there is always a “buddy sitter” available in the event your sitter becomes ill or has a family emergency. We also recognize that sitters and pets bond, so every attempt is made for you the client to work with the same sitter on an ongoing basis.
Please note, our sitters also take vacations with their families and request time off for other reasons. If your favorite sitter isn't available, one of our managers will step in and cover the sit. Each team member is trained in all aspects of pet care and will deliver the same quality service you are accustomed to receiving from Brooklyn Cattitude & Street Strutters Dog Walking.